FAQs

Yes — all our chairs are 100% genuine Herman Miller. We source them from trusted UK-based suppliers and refurbish them to a high standard.

Refurbished chairs are professionally cleaned, fully inspected, and restored to excellent working condition. Worn components such as arm pads, casters, or seat foam are replaced with new or high-quality compatible parts. The result is a chair that looks great and performs reliably.

Yes. All chairs include a 12-month warranty covering mechanical faults and manufacturing defects. This does not include damage caused by misuse, improper assembly, or normal wear and tear. Click here to see full Warranty Policy

Chairs are shipped partially disassembled (typically the backrest, base, or wheels are removed) to ensure safe and compact packaging. Assembly is simple and takes less than 5 minutes — no special tools required.

Yes — viewings can be arranged by appointment at our London storage unit. Please Contact Us to schedule a visit.

Yes! We ship worldwide. Shipping costs and times vary by country. If your destination isn't listed at checkout, Contact Us for a quote.

For chairs, delivery takes 3–7 working days, and during busy periods it may take 7–10 working days. For parts, delivery typically takes 3–5 working days. International orders are generally delivered within 5–11 working days. Tracking details are provided once your item ships. Click here to see Shipping Policy

Yes, we deliver to both residential and business premises. If there are any special delivery requirements (e.g. lift access, loading bay), let us know in advance.

You can return most items within 14 days of receipt, provided they are in original condition and packaging. The buyer is responsible for return shipping unless the item is faulty or incorrect. Click Here to see Full Return Policy

Yes — you can request an exchange within the 14-day return window as long as the item is in original condition and packaging. Please note that for exchanges, the buyer is responsible for both the return shipping cost and the shipping fee for the replacement item. Contact Us with your order number and the item you'd like in exchange, and we’ll assist you with the process.

We take great care in packaging our chairs, but if your item arrives damaged, please Contact Us within 48 hours of delivery with clear photos of the damage and the packaging. We’ll assess the issue and offer a suitable solution — this may include a replacement part, a full replacement, or a partial refund, depending on the extent of the damage.

Contact us via email or phone with your order number and reason for return. We'll guide you through the next steps. Click Here to see Full Warranty Policy